As we started to dig into the navigation changes slated for the Fall 2010 release we realized that we needed more information from our users.  We would like to get a better understanding of what modules the different people in your organizations use most often, how much switching between modules is done and if users currently use multiple sessions of the MoversSuite application.

That said, we put together a quick survey to collect some feedback.  We would like as many users as possible to respond to this survey.  We appreciate you taking a couple minutes to complete the survey as well as forwarding the survey link on to other users in your organization.  Thanks in advance for your help getting this out to all the users.

Take the Survey

As we wrap up the work for the Spring 2010 release we have begun planning for the Fall 2010 release.  I’ve got to tell you that we are excited about how the Fall release is shaping up and wanted to share that excitement with you.  With the Fall release we are planning on knocking off the next two big items you’ve voted for on UserVoice.  Those two items are the ability to import cash receipts from Excel or CSV directly into Payment Management and the navigation changes shared in a previous blog.

Now for the exciting part….

We want to accomplish these items through the following:

• A substantial redesign around module navigation
• A refresh and update of the user interface
• A redesign of Payment Management and Cash Receipts

In all these changes we really want to focus on the user experience, especially in the area of Payment Management and Cash Receipts.  Over the years Payment Management has been the biggest pain point for our customers and we have collected a lot of requests and ideas and hope to incorporate as many as we can in the redesign of the module.

Who wants to help?  In order to accomplish all this we will be once again incorporating the help of user design teams built with people like YOU!  If you are interested in being on the UI/Navigation team or on the Payment Management team please let me know by emailing me (jeckert@ewsgroup.com).

We’d like to congratulate Hilldrup Moving & Storage for receiving the American Moving and Storage Association’s 2009 Agent of the Year Service Excellence Award. The award was given during AMSA’s convention this past week in Phoenix, AZ.

The award reflects AMSA’s and the industry’s commitment to excellent customer service, and is presented to agents nominated by their affiliated van line based on customer surveys and van line experience. Nominations are judged primarily on customer service assessments and industry awards and recognitions.  Consideration is also given to additional factors such as leadership, innovation, community involvement and activities that enhance the industry image.  Hilldrup was nominated by United Van Lines, Inc.

We’re very proud and honored to have Hilldrup as a MoversSuite customer. Over the past several years, they’ve been instrumental in pushing our products and services to new and exciting places. We look forward to even more great things to come from our relationship in the future.

You can read the entire press release on Hilldrup’s site.

Given the success of using UserVoice for capturing and voting on enhancement requests for our Fall 2009 release and the positive feedback from our users, UserVoice will be used by MoversSuite going forward for collecting customer enhancements and feedback.  At this point our UserVoice Enhancements Forum is open and can be accessed to enter enhancement requests and to vote for those you feel are most important.

We want this to be a tool that is used continually throughout the year.  A place where the MoversSuite community of customers can collaborate on enhancement requests and elevate through voting those that are most important.  The goal is to get as many of our users involved in the process as possible which will lead to better design which leads to a product better suited to your needs.  Users can change votes as they see fit, and as enhancement items are completed by MoversSuite, votes will be returned to be placed on other items.

The UserVoice site still has all of the enhancement requests gathered during the process for the Fall 2009 release.  You will notice that enhancements that have been completed or are in process are marked as such.  As we plan for each subsequent release, the current number of votes and time estimated to complete the enhancement will be used to determine what enhancements will be included in that release.

Many of our customers have existing logins and those are all still valid.  If you are new to MoversSuite and don’t yet have logins to this site please contact Darla Gillaspie (dgillaspie@ewsgroup.com) to be setup.  Once Darla has set you up as a user it is then up to you to enter your enhancement requests and vote.  The number of logins available to your company is determined based on the number of MoversSuite user licenses you have purchased.

To access the site now click here: http://feedback.moverssuite.com

Building upon the excitement of our newly branded EWS Group website, we’d also like to announce our presence on Twitter and Facebook. The social media outlets are good ways for us to keep you updated of events, webinars, training and give general glimpses of what’s going on here at EWS Group.

We look forward to engaging with you in the virtual world!